Decorations FAQs - Eng - Mark Ward Photography & Film

Whether you're looking to hire our items or would like some help with the styling of your big day, here's some further information, which you may find helpful. To find more, or if you have any other questions - please get in touch with us.

How do I confirm my booking?

In order to confirm any booking, we will require a copy of our Terms and Conditions signed by you, along with payment of the 50% non-refundable deposit. The remaining 50% of the balance is to be paid halfway through the planning period. Payment of delivery, collection and set up costs will be payable one month prior to the date of event. We cannot deliver without receipt of full payment.

What happens if an item is damaged during the rental period?

The replacement cost for each item hired will be specified on the initial invoice. A cash deposit (of which the amount specified will in the initial invoice) will be required upon delivery of any of our items. This deposit will be returned upon collection, in accordance to satisfaction of inventory inspection. In the event of the loss of damage of any items, the agreed replacement cost will be deducted from the cash deposit, the rest of which will be returned to you.

Where are you based?

We are located 40 minutes south of Toulouse, but are happy to travel further afield. Please contact us for a personalised delivery quote.

How much do you charge for delivery and collection?

Delivery and collection arrangements to be agreed in writing prior to event. Delivery and collection charges are calculated according to mileage/tolls etc.

How do I prepare for collection?

Please pack all items in the original packaging and boxes supplied. In the event of missing packaging, you will be charged for the replacement(s). Items must be ready and packed for collection at the agreed collection time.

What happens if I need to cancel my booking?

In the event of cancellation, please inform us as soon as possible. For any cancellations, we will retain the initial 50% non-refundable deposit. For any cancellations within one month of the event date, only the delivery, collection and set up costs will be returned.

Who is responsible during the hire period?

Awardweddings accepts no responsibility for injury caused to any person during the hire period. All hired items are the responsibility of the hirer until they are returned to Awardweddings.

Do I need to wash items before returning them?

All items will be washed by us. Please simply remove any debris before packing and we'll do the rest!

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